In creating a business process flow diagram it should be understood that this is effectively a blueprint of all the businesses activities and processes.

In the initial instance, the diagram needs to be a visual representation of such processes displaying how data is processed as it passes from one task to another.

A visual representation of all processes and creates a clearer picture or pathway in order to optimise the digital platform.

Business flow diagram defined 

As indicated above the diagram should encompass all the businesses processes and activities while at the same time simplifying some complex business processes to allow for better understanding.

In order to create the correct business flow, a list detailing all the tasks involved must be created, from which the human and system tasks can be identified and separated.

Human tasks are those requiring physical human input or intervention whereas system tasks are those that can be fully automated without the need for human involvement.

Once the tasks are finalised the sequence in which they are processed must be defined. Once this is done each task should have a milestone or deadline attached to allow for monitoring and task completion within the declared timeframe.

Advantages of the business process flow

The process flow allows for better visualisation of how the processes are functioning within the business without the need for any manual monitoring. In addition, it creates greater transparency allowing for more inclusiveness and understanding of staff with regards to the various processes.


Unquestionably any business taking advantage of business process flows will be in a position to optimise how their business functions, reduce error rates, improve productivity, improve efficiency and eliminate redundancies.


Compliance issues are a major issue within the Australian business community and as such, all organisations must adhere to the regulations to avoid any costs associated with non-compliance. To this extent, the business flow process provides for maintenance of all records, documents and transactions that are required for regulatory compliance.

How to create a business flow

There are a small number of basic steps undertaken in the creation of a business process flow:

The rough draft: In the first instance management should create a rough draft or editable version of the business flow diagram which includes all tasks

Include team members: All interested parties should be consulted and included in the process.

Set conditions and user roles: Team members who are involved in the process should be assigned tasks associated with their roles. Allow access levels to relevant parties.

Select BPM tool: Investigate and select BPM software tool that best suits the needs and tasks of your business.